Returns & Refund Policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

You have 14 days from the date you receive your order to request a return.

For customers in the European Union, this also satisfies your statutory right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing a reason.

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition that you received it

• Include all original tags, accessories, and packaging

• Be accompanied by proof of purchase or your order number

How to Request a Return or Cancellation

To start a return or cancellation request, please submit your request through your account at:

https://account.marketsbazar.com

Alternatively, you may contact us at contact@marketsbazar.com for assistance.

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send any items back without first obtaining return authorization from us. Returns sent without prior approval may not be accepted or may experience processing delays.

Returning the Goods

After notifying us that you wish to return or cancel your order, you must send the goods back within 14 days of your notification.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, customers are responsible for return shipping costs. Return shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and resolve it.

We may request photos to help process your claim. Where appropriate, we will offer a replacement, repair, or full refund.

Exchanges

The quickest way to exchange an item is to return the original item and place a new order once the return has been accepted.

Non-Returnable Items

The following items cannot be returned unless they are defective or faulty:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Opened or unsealed cosmetics and personal care products for hygiene reasons

• Digital downloads or digital content that has already been accessed or downloaded

• Hazardous materials, flammable liquids, or gases

• Gift cards

If you are unsure whether your item is eligible for return, please contact us before submitting a request.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 14 days of receiving the returned goods or receiving evidence that the goods have been returned, whichever occurs first.

Where required by applicable law, we will also refund the original standard delivery charges paid for the order. However, any additional costs resulting from expedited, express, or premium shipping options selected by the customer will not be refunded.

Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at contact@marketsbazar.com.

Consumer Rights

Nothing in this Returns & Refund Policy excludes, restricts, or limits any rights or remedies that you may have under applicable consumer protection laws. Where local consumer laws provide you with additional rights or protections, those rights and protections will apply and take precedence over this policy to the extent required by law.

Contact Us

If you have any questions about returns, cancellations, or refunds, please contact us at:

Email: contact@marketsbazar.com
Returns Portal: https://account.marketsbazar.com